Privacy Policy

Sarah Norton Interiors understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.sarahnortoninteriors.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site and you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Definitions & Interpretation
“Account” means an account required to access and/or use certain areas and features of Our Site;

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 or EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our” means Sarah Norton Interiors, a limited company registered in England, whose registered and main trading address is Common Farm Cottage
The Common, Damerham, Hampshire SP6 3HR.

DATA PROTECTION PRIVACY POLICY

Sarah Norton Interiors value and are committed to protecting and respecting your privacy.
This policy explains when and why we collect information about our clients, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

How do we collect information from you?
We obtain information from you from your initial contact with us either by telephone, through our website, by email, social media or in person with one of our Directors or members of staff.

What type of information is collected from you?
The information we collect may include your Name, Business Name, Address, Email address and telephone number.

How is your information used?
• We may use the information to:- Carry out the services required
• Notify you of any changes to our services (i.e. office closure times)

Lawful basis for processing of data
The lawful bases for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever we process personal data:

Consent
The individual has given clear consent for you to process their personal data for a specific purpose. This purpose being – as set out in paragraph (1) above.

Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers for the purpose of completing tasks and providing services to you on our behalf (for example surveys, soil investigations, Laboratory testing).

However, when we use third party service providers, we disclose only the information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be assured that we will not release any information to third parties outside Sarah Norton Interiors network unless we are required to do so by law, for example, by a court
order or for the purpose of prevention of fraud or other crime.

Third Party Product Providers we work in association with:
We work closely with various third party providers to bring you a range of quality and reliable services designed to meet the needs of you, our customers. When your project requires one or more of these services, the relevant third party service provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases they will be acting as a Data Controller of your
information and therefore we advise you read their Privacy Policy. These third party providers will share your information with us which we will use in accordance with this privacy policy.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use to protect the rights, property or safety of our supporters and customers. However, we will take steps with
the aim of ensuring that your privacy rights continue to be protected.

GDPR Introduction

This Policy sets out the obligations of Sarah Norton Interiors, a company registered in United Kingdom whose registered office is at Common Farm Cottage
The Common, Damerham, Hampshire SP6 3HR (“the Company”) regarding retention of personal data collected, held, and processed by the Company in accordance with EU Regulation 2016/679 General DataProtection Regulation (“GDPR”).

The GDPR defines “personal data” as any information relating to an identified or identifiable natural person (a “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

The GDPR also addresses “special category” personal data (also known as “sensitive” personal data). Such data includes, but is not necessarily limited to, data concerning the data subject’s race, ethnicity, politics, religion, trade union membership, genetics, biometrics (if used for ID purposes), health, sex life, or sexual orientation.

Under the GDPR, personal data shall be kept in a form which permits the identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed. In certain cases, personal data may be stored for longer periods where that data is to be processed for archiving purposes that are in the public interest, for scientific or historical research, or for statistical purposes (subject to the implementation of the appropriate technical and organisational measures required by the GDPR to protect that data).

In addition, the GDPR includes the right to erasure or “the right to be forgotten”. Data subjects have the right to have their personal data erased (and to prevent the processing of that personal data) in the following circumstances: Where the personal data is no longer required for the purpose for which it was originally collected or processed (see above);

  1. When the data subject withdraws their consent;
  2. When the data subject objects to the processing of their personal data and the Company has no overriding legitimate interest;
  3. When the personal data is processed unlawfully (i.e. in breach of the GDPR);
  4. When the personal data has to be erased to comply with a legal obligation; or
  5. Where the personal data is processed for the provision of information society services to a child.

This Policy sets out the type(s) of personal data held by the Company for Architectural and Structural Engineering Services purposes, the period(s) for which that personal data is to be retained, the criteria for establishing and reviewing such period(s), and when and how it is to be deleted or otherwise disposed of.

Technical and Organisational Data Security Measures

The following technical measures are in place within the Company to protect the security of personal data. Please refer to Parts 22 to 26 of the Company’s Data Protection Policy for further details:

  1. All emails containing personal data must be encrypted;
  2. All emails containing personal data must be marked “confidential”;
  3. Personal data may only be transmitted over secure networks;
  4. Personal data may not be transmitted over a wireless network if there is a reasonable wired alternative;
  5. Personal data contained in the body of an email, whether sent or received, should be copied from the body of that email and stored securely. The email itself and associated temporary files should be deleted;
  6. Where personal data is to be sent by facsimile transmission the recipient should be informed in advance and should be waiting to receive it;
  7. Where personal data is to be transferred in hardcopy form, it should be passed directly to the recipient (or sent using Royal Mail).
  8. All personal data transferred physically should be transferred in a suitable container marked “confidential”;
  9. No personal data may be shared informally and if access is required to any personal data, such access should be formally requested from Directors.
  10. All hardcopies of personal data, along with any electronic copies stored on physical media should be stored securely;
  11. No personal data may be transferred to any employees, agents, contractors, or other parties, whether such parties are working on behalf of the Company or not, without authorisation;
  12. Personal data must be handled with care at all times and should not be left unattended or on view;
  13. Computers used to view personal data must always be locked before being left unattended;
  14. No personal data should be stored on any mobile device, whether such device belongs to the Company or otherwise (without the formal written approval of Directors) and then strictly in accordance with all instructions and limitations described at the time the approval is given, and for no longer than is absolutely necessary.
  15. No personal data should be transferred to any device personally belonging to an employee and personal data may only be transferred to devices belonging to agents, contractors, or other parties working on behalf of the Company where the party in question has agreed to comply fully with the Company’s Data Protection Policy and the GDPR.
  16. All personal data stored electronically should be backed up daily with backups stored onsite. All backups should be encrypted;
  17. All electronic copies of personal data should be stored securely using passwords and encryption;
  18. All passwords used to protect personal data should be changed regularly and should must be secure.

Under no circumstances should any passwords be written down or shared. If a password is forgotten, it must be reset using the applicable method. IT staff do not have access to passwords;

  • All software should be kept up-to-date. Security-related updates should be installed as soon as reasonably possible after becoming available.
  • No software may be installed on any Company-owned computer or device without approval; and where personal data held by the Company is used for marketing purposes, it shall be the responsibility of Office Manager to ensure that the appropriate consent is obtained and that no data subjects have opted out, whether directly or via a third- party service such as the TPS.

Data Disposal

Upon the expiry of the data retention periods set out below in Part 7 of this Policy, or when a data subject exercises their right to have their personal data erased, personal data shall be deleted, destroyed, or otherwise disposed of as follows:

  • Personal data stored electronically (including any and all backups thereof) shall be archived securely using the ‘put beyond use’ method.
  • Special category personal data stored electronically (including any and all backups thereof) shall be archived securely using the ‘put beyond use’ method.
  • Personal data stored in hardcopy form shall be shredded to at least level 3 and recycled.
  • Special category personal data stored in hardcopy form shall be shredded to at least level 3 and recycled.

Data Retention

As stated above, and as required by law, the Company shall not retain any personal data for any longer than is necessary in light of the purpose(s) for which that data is collected, held, and processed.

Different types of personal data, used for different purposes, will necessarily be retained for different periods (and its retention periodically reviewed), as set out below.

When establishing and/or reviewing retention periods, the following shall be taken into account:

  1. The objectives and requirements of the Company;
  2. The type of personal data in question;
  3. The purpose(s) for which the data in question is collected, held, and processed;
  4. The Company’s legal basis for collecting, holding, and processing that data;
  5. The category or categories of data subject to whom the data relates;
  6. If a precise retention period cannot be fixed for a particular type of data, criteria shall be established by which the retention of the data will be determined, thereby ensuring that the data in question, and the retention of that data, can be regularly reviewed against those criteria.
  7. Notwithstanding the following defined retention periods, certain personal data may be deleted or otherwise disposed of prior to the expiry of its defined retention period where a decision is made within the Company to do so (whether in response to a request by a data subject or otherwise).

In limited circumstances, it may also be necessary to retain personal data for longer periods where such retention is for archiving purposes that are in the public interest, for scientificor historical research purposes, or for statistical purposes. All such retention will be subject to the implementation of appropriate technical and organisational measures to protectt he rights and freedoms of data subjects, as required by the GDPR.

The Company’s Data Protection Officers are Kevin Craig & Ben Coleman

The Data Protection Officer shall be responsible for overseeing the implementation of this Policy and for monitoring compliance with this Policy, the Company’s other Data Protection-related policies (including, but not limited to, its Data Protection Policy), and with the GDPR and other applicable data protection legislation.

The Data Protection Officer shall be directly responsible for ensuring compliance with the above data retention periods throughout the Company.

Any questions regarding this Policy, the retention of personal data, or any other aspect of GDPR compliance should be referred to the Data Protection Officer.

Implementation of Policy

This Policy shall be deemed effective as of 25/05/2018. No part of this Policy shall have retroactive effect and shall thus apply only to matters occurring on or after this date.

Website privacy policy

Key details

This website privacy policy describes how Sarah Norton Interiors protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version is published on this page.

This website privacy policy was updated on: 1/3/2018

If you have any questions about this policy, please email sarah@sarahnortoninteriors.co.uk or write to: Common Farm Cottage
The Common, Damerham, Hampshire SP6 3HR

Introduction

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What data we gather

We may collect the following information:

  • Name, age, gender and job title
  • Contact information including email address
  • Demographic information, such as postcode, preferences and interests
  • Website usage data
  • Other information relevant to client enquiries
  • Other information pertaining to special offers and surveys

How we use this data

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

  • For our own internal records.
  • To improve the products and services we provide.
  • To contact you in response to a specific enquiry.
  • To customise the website for you.
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you.
  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
  • To contact you via email, telephone or mail for market research reasons.

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Controlling information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email, telephone, text message or post.
  • Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Sign in to our website and change your opt-in settings.
  • Send an email to sarah@sarahnortoninteriors.co.uk
  • Write to us at:Common Farm Cottage, The Common, Damerham, Hampshire SP6 3HR

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Security

We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the www.sarahnortoninteriors.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

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